Company: Wayfair
Location: Remote (United States)
Salary: $25–$36 per hour
Job Type: Full-time
Degree Requirement: Not specified
Wayfair is looking for dedicated
individuals to join our remote content moderation team. As an entry-level
Content Moderator, you’ll play a critical role in maintaining the integrity of
our online platform while delivering outstanding customer service. This is more
than just another remote job—it’s an opportunity to help customers create
spaces that reflect their style and values while ensuring a safe and engaging
shopping experience.
Wayfair prides itself on providing
flexibility to employees. You can set your availability, and we will work with
your schedule to develop a work plan that fits your lifestyle. With a strong
commitment to customer satisfaction and continuous employee development, this
role is ideal for anyone looking to start or advance a career in content
moderation and customer service.
⚠️ Important Application Disclaimer:
Before applying for this position, please carefully read the job description and follow all application instructions. Failure to do so may result in your application being rejected. This ensures that you are well-informed & increases their chances of securing the role as well as to see if this job role is a good fit for you. Make sure you understand the job responsibilities, qualifications, and how to apply before submitting your application.
Key Responsibilities
Content Moderation &
Customer Interaction
- Review and moderate user-generated content to
ensure it aligns with Wayfair’s policies and guidelines.
- Respond to customer inquiries through inbound phone
calls, chats, and emails, addressing topics such as order status, returns,
replacements, delivery issues, product availability, and more.
- Provide empathetic and human-centered customer
support, ensuring each interaction leaves a positive impression.
Problem-Solving & Conflict
Resolution
- Handle an estimated 50-60 customer interactions per
shift in a fast-paced, structured environment.
- Use analytical thinking to solve customer concerns
efficiently, prioritizing first-contact resolution to reduce escalations.
- Effectively de-escalate customer concerns, offering
solutions that balance company policies with customer satisfaction.
Operational Excellence
- Demonstrate reliability by being present and
punctual for scheduled shifts to ensure customers receive timely
assistance.
- Multitask by navigating multiple browsers, systems,
and tools simultaneously while assisting customers.
- Identify systemic content issues and share insights
with leadership to continuously improve customer experience and platform
integrity.
What We’re Looking For?
- Strong written and verbal communication skills,
with an ability to convey information clearly and professionally.
- Exceptional attention to detail when moderating
content and reviewing customer interactions.
- The ability to remain calm under pressure and use
problem-solving skills to find solutions.
- Adaptability to a structured environment with high
call/chat volume.
- A passion for customer service and a desire to help
people with their concerns.
- Familiarity with computers and the ability to
navigate multiple systems efficiently.
Perks & Benefits
- Flexible Scheduling: You provide your
availability, and we will create a schedule that works for you.
- Comprehensive Training: Wayfair provides
thorough training, equipping you with the tools and decision-making skills
to succeed in the role.
- Career Growth Opportunities: We invest in
our employees’ development, offering career progression within the
company.
- Remote Work: Enjoy the comfort and
convenience of working from home.
How to Apply?
If you’re excited about the
opportunity to work with Wayfair as a Content Moderator and believe you have
the skills and dedication to excel in this role, we encourage you to apply
today! Submit your resume and a brief cover letter highlighting your relevant
experience.
Join Wayfair’s remote team and be a
part of an innovative company dedicated to delivering exceptional customer
service while fostering a dynamic and flexible work environment!